Introduction

By purchasing courses or using our digital platform, you agree to this Cancellation & Refund Policy. Read this policy before making a purchase so you understand your rights and our procedures.

Scope & Applicability

This policy applies to all services offered by PVSC Education Private Limited (branded as PVSC Education Access), including live classes, recorded classes, learning programs and training courses.

Cancellation of Access

You may cancel access to a course at any time. However, cancellations do not automatically entitle you to a refund except where this policy explicitly allows one (see "Conditions of Refund" below).

If classes are cancelled by PVSC under exceptional circumstances, supplementary classes will be arranged and refunds will not be provided in such cases.

Refund Eligibility by Payment Mode

Conditions of Refund

• A refund request must be made within 7 (seven) days from the date of enrollment. Requests after 7 days will not be entertained.
• Recorded classes are non-refundable under any circumstances.
• Registration charges are non-refundable.
• Refund amount will be the paid amount minus Registration Charges, GST, and any convenience/platform fees charged by third-party payment facilitators.

How to Request a Refund

Send your refund request from your registered email address to: support@pvsceducationaccess.com within 7 days of enrollment.

Include your purchase details and proof of payment to speed up processing.

Refund Procedure & Timeline

• Once your written request is received and found eligible, we will process the refund to the original payment method.
• Refund processing typically takes 7–10 business days.
• Amounts excluded: Registration Fee, GST, Convenience/Platform Fees.

When a Refund May Be Denied

We reserve the right to deny refunds if:

• The request is received after the 7-day timeline.
• Required information or proof of purchase is not provided.
• Payment method is an EMI (ineligible as noted above).
• The purchase is of recorded-only content (non-refundable).

Changes in Purchase / Course Transfer

• If you wish to change to a different course after enrollment, request the change through our support. PVSC's decision on course changes is final.
• If the new course costs more, you must pay the difference. If it costs less, we are not liable to refund the difference.

Dispute Resolution

First contact the Grievance Redressal Officer (contact details below). We will try to resolve disputes by mutual discussion.

If unresolved, disputes will be referred to arbitration under the Arbitration and Conciliation Act, 1996, and/or to courts in Gurugram, Haryana as applicable. Each party will bear its preparation and representation costs unless the arbitration award provides otherwise.

Review & Updates

PVSC may update this policy from time to time. Updates will be published on our website (https://pvsceducationaccess.com/). Please review this policy periodically.